You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
|Always Pre-wash New Linens Before Using||The first soak is vital to enhance linen’s beauty, settle its threads, and prolong its life. Fully unfold your linen and use a mild liquid detergent, less than the quantity you usually employ. Please note: use of a fabric softener is not advisable as it weakens natural fibers. Much like your heart, linen will soften naturally over time.|
|Segregate For Following Washes||Always segregate your dark linens from your light ones; pre-treat stains before washing; do not bleach; wash in a gentle warm water cycle and finish off with a cold water rinse.|
|Be Gentle While Drying||Natural fibres like linen are delicate, so drying on a clothesline is best. If using a machine dryer, gently shake out and smooth damp linens before placing in the dryer; set to the lowest heat.|
|Iron While Still Damp||It is advisable to take your linens out of the dryer while still damp and then iron. Spray headstrong wrinkles with water, if required.|
|Say No To Plastic Storage||Linen needs to breathe, so say no to plastic bags and boxes. Store in a dry, cool ventilated area and for long term storage, wrap in muslin cloth.
And above all, be kind. You’re going to be together for a long, long time.